Help centre: FAQ

 

How do I place my order?
     

Currently our web site is not arranged as an online shop. There are several reasons for that. Still, another web site in a shop form is forthcoming:

www.owl-crafts.com

 

Meanwhile, please feel free to contact Tatiana by email all_popov@bigmir.net

to place your orders

and you will get a prompt answer with all the payment and delivery details.

You will be sent an invoice (either in email letter or by Paypal, please mention which option you prefer).

Thank you for your cooperation!

 

  How do I track the shipped parcel?
   

On dispatching your order, an email letter will be sent to you containing the tracking number for your parcel.

We send our goods by airmail. The coureer is UkrPoshta. It is the cheapest of all the relieable coureers available here.

  How do I confirm my order has been received?
    We will appreciate getting that confirmation by email: all_popov@bigmir.net
  How do I leave feedback?
   

We are trying our best to develope the highest quality of our products, therefore your feedback is realy priceless.

Due to the numerous hackers` attacks last year we were forsed to delete the option of leaving comments for our web site pages. Thus, again, please use the email mentioned above to let us know your opinion on our goods. It is very important for us for it helps us improve our pruducts so that you enjoy them even more!

 

Another option is to contact Tatiana via her Facebook page. Follow the link, please and let us keep in touch!

Buyer protection
    Tatiana Popova is your warrant that the ordered goods will come to their destination. Shall a lost of goods happen during the shipping, Tatiana will replace them. Still our coureer is quite a reliable one, for there has been no accident like that for about 10 years of our business activity.

How to keep in touch with Tatiana?

   

There are three options for that:

- emailing to all_popov@bigmir.net;

- social media like FB, Pinterest;

- follow our Blog and subscribe to our Newsletter;

- meet Tatiana at craft show she takes part in.